To provide emergency support to our clients, to reduce the impact of any unforeseeable incidents on them and to restore our operation back to normal as soon as possible.

In addition, we also provide our clients with quality and convenient official transport arrangements as well as staff parking permit issuance service.

Target Groups

  • UM students;
  • UM academic and administrative staff;
  • Residents.

Scope of Services

  • Manage services of transportation;
  • Manage security services and parking.
PP ServiceService Quality Indicator
UM visitor parking reservationReply within 1 working day
UM vehicle reservationReply 2 working days before the usage date (For car reservation form for official purpose raised 3 working days or earlier before the usage date)
Emergency & incident handlingArrive and handle within 5 minutes
Handling of lift & escalator malfunctionArrive and handle within 5 minutes
Instant request of classroom usage /Unlocking door applicationArrive the room within 7 minutes
Lost & Found servicesHandle within 5 minutes
Access control supportRespond within 15 minutes
Staff parking monthly pass applicationIssue within 2 working days


Please send your suggestions to Head of Security and Transport Section.

Address : Room 3019, Administration Building
University of Macau, N6
Avenida da Universidade, Taipa, Macau, China
E-mail : sts.suggestion@um.edu.mo