To provide emergency support to our clients, to reduce the impact of any unforeseeable incidents on them and to restore our operation back to normal as soon as possible.
In addition, we also provide our clients with quality and convenient official transport arrangements as well as staff parking permit issuance service.
- UM students;
- UM academic and administrative staff;
Scope of Services
- Manage services of transportation;
- Manage security services and parking.
|PP Service||Service Quality Indicator|
|UM visitor parking reservation||Reply within 1 working day|
|UM vehicle reservation||Reply 2 working days before the usage date (For car reservation form for official purpose raised 3 working days or earlier before the usage date)|
|Emergency & incident handling||Arrive and handle within 5 minutes|
|Handling of lift & escalator malfunction||Arrive and handle within 5 minutes|
|Instant request of classroom usage /Unlocking door application||Arrive the room within 7 minutes|
|Lost & Found services||Handle within 5 minutes|
|Access control support||Respond within 15 minutes|
|Staff parking monthly pass application||Issue within 2 working days|
Please send your suggestions to Head of Security and Transport Section.
Address : Room 3019, Administration Building
University of Macau, N6
Avenida da Universidade, Taipa, Macau, China
E-mail : firstname.lastname@example.org